Policies

WORLDWIDE SHIPPING

At checkout you will be asked to chose the shipping method you’d like. The options will be shown in a drop down menu. The costs will depend on the weight of your package, the destination, the speed of the service you select and whether or not tracking information is provided.

CANADA
Vancouver Area (Only) - you may select Free Shipping/Pick Up From Studio for no charge. Items may be picked up from my studio in East Vancouver on the Saturday morning following the order. Special arrangements can be made to pick up earlier (except in busy periods.) An email will be sent when your order is received with pick up instructions.


Letter Mail Flat rate $5 (no tracking)
Expedited Parcel  (4 business days, includes tracking)
Xpresspost (1-2 business days, includes tracking)
Priority (next day, includes tracking)

UNITED STATES

Small or Light Packet (4-6 business days, no tracking)
Expedited Parcel (4 business days, includes tracking)
Xpresspost (2-4 business days, includes tracking)

REST OF THE WORLD

International Surface (4 to 6 weeks, no tracking)
Small or Light Packet (6-10 business days, no tracking)
Tracked Package (6-10 business days, includes tracking)
Xpresspost International (4-5 business days, includes tracking)

TRACKING
Please note that, unless you choose a method with a tracking number (see options above) there is no way to check on the progress of the delivery, although approximate delivery times are listed.

CUSTOMS AND DUTIES
Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery of your item(s) are at the discretion of your country's tax regulations. I have no way of calculating how much these fees would be and June Hunter Images is not responsible for those charges. For any additional information refer to your local customs agency. 

GIFTS
If the item is a gift, and is being sent directly to the recipient, I'd be happy to include a little card with a greeting from you. 

SHIP TIMES
Your order will usually ship within 1-5 business days of payment, depending upon whether the item is pre-made or custom made. If there is to be a longer delay I will get in touch and see if that is going to be OK with you. I will send you a confirmation email when your order has been shipped.

PACKAGING
Fine Art Prints: Prints smaller than 10-inches are shipped flat in a cello bag, sandwiched between sturdy card stock in a waterproof padded mailer. Larger prints are shipped in a mailing tube.
Jewelry: Ships gift-wrapped in tissue and an organza bag, rigid packing included for earrings to prevent any damage to ear wires. A card with some brief information about me and my jewellery will be included. If the item is going directly to a gift recipient, I am happy to add a card to tell them who the gift is from, along with any personalized greeting you'd like to add.
Calendars: Ship in a protective cello bag within a sturdy, no-bend, cardboard mailer.

 
IF YOU'RE RUNNING LATE

If you've missed the shipping deadline for a birthday or other special event, DON'T WORRY!

A GIFT CARD is the perfect solution. Instantly delivered to the recipient (or to you, if you want to keep it under wraps until the big day) and all the fun of choosing is given to the lucky receiver of the card.

GIFT CARDS

An email announcing your gift and including the gift card code will be sent instantly to the inbox of the recipient (or to you, if you prefer to keep the gift a secret until the big day). They can then make their own choice and redeem the card for tiles, jewelry or prints. The gift cards are available in amounts from $10 to $200 and there are no processing fees.

FREE GIFT

Last, the fun stuff - every order ships with a surprise free gift - one of my collectible buttons - bird, crow or botanical.

REFUNDS/EXCHANGES

If you aren't happy, then I’m not either! I want you to be completely delighted with your order. If you are not satisfied, please contact me within 14 days of receiving your item and I will be happy to replace it, exchange it or offer you a refund for the item, excluding the shipping costs.