Policies

REFUNDS/EXCHANGES

If you aren't happy, then I’m not either! I want you to be completely delighted with your order. If you are not satisfied, please contact me within 14 days of receiving your item and I will be happy to replace it, exchange it or offer you a refund for the item, excluding the shipping costs.

WORLDWIDE SHIPPING

At checkout you will be asked to chose the shipping method you’d like. The options will be shown in a drop down menu. The costs will depend on the weight of your package, the destination, the speed of the service you select and whether or not tracking information is provided.

Canada

Expedited Parcel (4 business days, includes tracking)
Xpresspost (1-2 business days, includes tracking)
Priority (next day)

United Sates

Small or Light Packet (4-6 business days, no tracking)
Expedited Parcel (4 business days, includes tracking)
Xpresspost (2-4 business days, includes tracking)

Rest of the World

International Surface (4 to 6 weeks, no tracking)
Small or Light Packet (6-10 business days, no tracking)
Tracked Package (6-10 business days, includes tracking)
Xpresspost International (4-5 business days, includes tracking)

VANCOUVER AREA PICK UP FROM STUDIO
If you live in the Vancouver area, you can select FREE SHIPPING/STUDIO PICK UP
In this case there will be no charge for shipping. The studio is at 2785 Parker Street in East Vancouver. Normally I offer the choice of either making an appointment to visit me in the studio and pick up the order then, or to pick up your goodies at your own convenience from a special pick up spot (I will send details to you if you choose that option). However, during busy times, I am unable to schedule studio visits, so the latter pick-up spot option will be the way to get your order. 

TRACKING
Please note that, unless you choose a method with a tracking number (see options above) there is no way to check on the progress of the delivery, although approximate delivery times are listed

CUSTOMS AND DUTIES
Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery of your item(s) are at the discretion of your country's tax regulations. I have no way of calculating how much these fees would be and June Hunter Images is not responsible for those charges. For any additional information refer to your local customs agency. 

GIFTS
If the item is a gift, and is being sent directly to the recipient, I'd be happy to include a little card with a greeting from you. 

SHIP TIMES
Your order will usually ship within 1-5 business days of payment, depending upon whether the item is pre-made or custom made. If there is to be a longer delay I will get in touch and see if that is going to be OK with you. I will send you a confirmation email when your order has been shipped.

PACKAGING
Fine Art Prints: Prints up to 10-inches are shipped flat in a cello bag, sandwiched between sturdy card stock in a waterproof padded mailer. Larger prints are shipped in a mailing tube.
Jewelry: Ships gift-wrapped in tissue and an organza bag, rigid packing included for earrings to prevent any damage to ear wires. A card with some brief information about me and my jewellery will be included. If the item is going directly to a gift recipient, I am happy to add a card to tell them who the gift is from, along with any personalized greeting you'd like to add.
Tiles: Ship wrapped in bubble wrap, cardboard and padded envelope for smaller orders. Multiple tiles ship in bubble wrap and sturdy cardboard box.
 
IF YOU'RE RUNNING LATE

If you've missed the shipping deadline for a birthday or other special event, DON'T WORRY!

A GIFT CARD is the perfect solution. Instantly delivered to the recipient (or to you, if you want to keep it under wraps until the big day) and all the fun of choosing is given to the lucky receiver of the card.

GIFT CARDS

An email announcing your gift and including the gift card code will be sent instantly to the inbox of the recipient (or to you, if you prefer to keep the gift a secret until the big day). They can then make their own choice and redeem the card for tiles, jewelry or prints. The gift cards are available in amounts from $10 to $200 and there are no processing fees.

FREE GIFT

Last, the fun stuff - every order ships with a surprise free gift - one of my collectible buttons - bird, crow or botanical.